Terms & Conditions
Welcome to The Meat Master Butchery (“we”, “us”, “our” or “The Meat Master”), operated by The Meat Master Butchery LLC, a company registered under the laws of the United Arab Emirates (UAE). By using our website or placing an order, you agree to the following Terms and Conditions (“T&Cs”) without limitation or qualification. If you do not accept these terms, please refrain from using our website.
1. Overview of Services
The Meat Master is an online butcher shop offering premium quality meat and related products. You can browse, order, and pay for items via our website. Orders are fulfilled based on availability and delivered within the UAE.
2. Modifications to Terms
We may revise these T&Cs at any time without prior notice. Continued use of the website after such changes constitutes your acceptance of the updated terms. Please review these T&Cs regularly.
3. User Accounts
To place an order, you may be required to create an account or submit guest information. You are responsible for the accuracy, confidentiality, and use of your account details. Any use of the website via your account or guest details will be deemed your responsibility.
If you suspect unauthorised access, please notify us immediately.
4. Eligibility
By using this website, you confirm that you are at least 18 years old or are supervised by a legal guardian. If registering on behalf of a business, you confirm that you have authority to bind the business to these terms.
5. Ordering & Contract Formation
By placing an order, you offer to purchase the selected product(s) at the listed price. We will confirm acceptance of your order by email or SMS. All orders are subject to availability and confirmation.
The Meat Master reserves the right to cancel any order at its discretion. If prepaid, cancelled orders will be refunded.
6. Payment Options
We offer the following payment method:
- Online payment via secure gateway
We may request verification for online transactions to prevent fraud. In the event of suspicious activity, we may cancel the order without prior notice.
7. Products with Variable Weight
Some products are sold by weight. Final prices may vary slightly (+/- 15g) depending on the exact cut. For such items:
- Online orders will reflect an estimated price
- Final price will be confirmed upon packing or delivery
8. Pricing & Availability
All prices are listed in AED and include applicable taxes. Product prices may be updated periodically. Items in your cart reflect the most recent price but are not reserved until checkout is complete.
We strive to ensure accurate pricing but reserve the right to cancel orders in case of pricing errors.
You agree not to:
- Misuse the website or its content
- Upload harmful or unlawful material
- Impersonate others or submit false information
- Violate any UAE laws
We reserve the right to terminate accounts or block access for any violations.
9. Data Privacy
We collect necessary personal information to fulfill orders and provide customer service. For details, please refer to our Privacy Policy.
You can access and update your personal data via your account dashboard. If using guest checkout, your data will be retained only until order fulfillment.
10. Communications
By using our website, you consent to receive order confirmations, service updates, and promotional messages via email or phone. You may opt out of marketing communications at any time
11. Delivery & Order Fulfilment
Orders are subject to stock availability. In rare cases, products in your cart may go out of stock before checkout. If so, you’ll be notified and refunded if applicable.
We may request further details (e.g., address confirmation) before dispatching your order.
12. Product Handling & Use
Our products are perishable and must be stored as indicated, typically at ( + 2° to + 5° ) or -18°C. Please consume or refrigerate upon receipt. The Meat Master is not liable for improper storage or use post-delivery.
13. Bulk Orders & Resale
We do not permit bulk buying exceeding 10kg of any single product or resale of our goods without prior written consent.
14. Intellectual Property
All content on this website – text, logos, images, and design – is the property of The Meat Master or its licensors. You may not copy, reuse, or distribute any part of the site without our explicit permission.
15. Indemnity
You agree to indemnify The Meat Master against all claims, damages, and losses arising from your use of the site, violation of the T&Cs, or infringement of any rights.
16. Limitation of Liability
To the fullest extent permitted by UAE law, The Meat Master shall not be liable for any indirect or consequential losses, including but not limited to lost profits, data loss, or disruption of business.
17. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of external sites. Access such links at your own risk.
18. Force Majeure
We shall not be held liable for any delay or failure in performance due to events beyond our control, including but not limited to natural disasters, internet outages, or government restrictions.
19. Termination
We may suspend or terminate your account, access, or order at our discretion for violations of these T&Cs or suspicious activity. Any outstanding payments will remain due and payable.
20. Governing Law
These T&Cs are governed by the laws of the United Arab Emirates. Any disputes shall be resolved under the jurisdiction of UAE courts.
