Refunds & Returns
Share with Us
If you have any issues with your order or notice any damage, please contact us immediately.
Make sure to include your order number and clear photos of the item(s) received. This will help us trace your order with our production team
You can reach us via:
Email: customer.care@themeatmasterbutchery.com
Please contact us within 24 hours of receiving your order.
How does our 100% money-back guarantee work?
Email / Message
Drop us a WhatsApp message or send an email within 24 hours of delivery.
Exchange
We’ll replace the product and deliver it to your door, or arrange for pickup if preferred.
Refund
If needed, a refund will be processed to your original payment method within 14 working days
What You Need to Know
Incorrect Product
Products can only be returned if the wrong item was delivered. Claims must be made within 24 hours of delivery.
Online Payment
Refunds will be issued to the original payment method (bank/card used during checkout).
Please note: We do not offer cash on delivery.
Discrepancy
In case of any discrepancy, the product must be returned immediately at the time of delivery or within 24 hours if collected.
Storage Responsibility
To be eligible for a return or refund, the product must be stored properly in a cold environment upon receipt. Improper storage may void eligibility for exchange or refund.
Payment Process
Refunds will be processed within a reasonable time, not less than 14 working days.
